We have many guides available to assist you in getting the correct size. Check Main Menu under "Guides"
To get the best out of your lingerie, ideally you should wash it by hand, not in the machine. Machine washing wears the fabrics much quicker, and your lingerie won’t last as long. This is especially noticeable on bras, the elasticity will be affected, and the bra won’t fit as well after a few months. Tumble drying also damages the elastane in stretchy fabrics, and will shorten the life of your lingerie. Lingerie is best left to dry naturally.
We at VixenbyChoice do not do return or refund on the following items.
Custom designs and outfits
Lingerie
Once the item has been received , we can not beheld liable for any damage or incorrect sizes. Please ensure that you have given us the correct measurements and detailing to avoid disappointment.
We at VixenbyChoice care about our customers and want to ensure that you are fully satisfied with your product and it's end result.
Orders will be sent within 24 hours after we receive your order and payment. Your order will then take another 24-72 hours to reach you (depending on delivery type and the location of the receiver). You will receive an email with a tracking number notifying you when your order has been dispatched.
Deliveries anywhere in South Africa sent via CurierGuy Pudo system.
- Bank Transfer : Pay amount and attach Proof of Payment
- Paystack - (Stripe)
- Payfast
If you wish to purchase straight off the website you are required to register as a member with VixenbyChoice. This also helps with future purchases.
If you wish to play raffles you are required to register as a member with VixenbyChoice Royal. This also helps with future purchases.
You can register and create an account on the website and order online.
Yes, only if the order is still on pending status. Two options are available:
1. Log into your account. Go to your Dashboard. Go to Orders.Click Cancel on the order you want to cancel.
2. Please send an email to our customers service email at sales@vixenbychoice.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
Orders that are in shipping or shipped will not be cancel.